FAQ
About the site
What is LINK NAGANO?
LINK NAGANO is82 LINK NAGANO Co., Ltd.This is an online shop that sells products from Nagano Prefecture. We would like to communicate the culture and charm of Nagano Prefecture by having many customers pick up Nagano prefecture products.
Is there a store?
LINK NAGANO does not have a store. Instead, all products are sent directly from Japan to maintain the freshness of the product.
What services do you provide?
Even if you are outside Japan, you can order Nagano prefecture products directly. You can meet rare products that are hard to obtain in your own country.
About order
Is it possible to order without registering as a member?
you can't. Please note that orders are possible only after registering as a member.
What if you want to buy a lot?
If you have any questions about mass purchase and wholesale, ""inquiryPlease use the form. Please select the "About Mass Purchase" tab and write down the question contents.
Will the ordered products arrive together?
If you purchase products with different temperature zones, refrigeration, and freezer, we will deliver them in different boxes for each temperature zone.
What kind of payment is there?
Credit cards (Visa, MasterCard, American Express, JCB), SHOP Pay, Apple Pay, Google Pay, and PayPal are available.
What if you want to check the order?
My count> Please check from the order history.
About membership registration
How to change the membership information?
Change of membership informationAccount pageYou can do it more.
What if you want to change your email address?
Regarding changes in the email addressinquiryPlease use the form. Please select the "About Membership Information" tab and write the contents of the change.
What if I accidentally registered my country and date of birth?
Regarding the information on the information of the residence and date of birth, "inquiryPlease use the form. Please select the "About Membership Information" tab and write the correct information.
What if you want to delete your account?
Regarding deletioninquiryPlease use the form. Please select the "About the withdrawal procedure" tab and request deleting your account.
About changes in order / cancellation
What if you want to change or cancel after ordering?
We are very sorry, but we do not accept changes or cancellations after ordering.
Please note in advance.
What if I want to return it?
Due to the nature of the product, we cannot accept returns and exchanges in principle due to customer's convenience.
We are sorry, but please understand beforehand.
What kind of product can you return?
In the unlikely event that the shipped product is different from the ordered item, if it breaks during delivery, or if it is obviously defective, we will accept returns only within 8 days from the day after the receipt.
How should I return it?
Sorry to trouble youinquiryPlease offer a return from the form. Please select the "About Product" tab and describe the reason for your return and the reason.
In addition, if you meet the conditions for returned goods, please take a detailed photo that shows the condition of the product, and a photo of the packaging containing the product if possible.
About delivery
How much is the shipping cost?
The shipping cost depends on your area, the weight of your luggage, and the selected delivery method. The accurate shipping fee is displayed when check -out. For more information, "Usage guidePlease see.
Is there a tariff?
For more information, "Usage guidePlease see. During the product delivery process, you may need to pay taxes and other taxes.
How is the delivery done?
For details on delivery, "Usage guidePlease see the page.
Is it possible to deliver to an address different from the registered address?
You can add the delivery destination and invoice address separately on the order page. Sorry, customs duties may be charged to the delivery address.
others
Why don't you receive an email?
If you do not receive the email, it may be distributed to the spam mail/promotion folder of the email software. If you can't find an email, "inquiryPlease contact us from the form.