User Guide

 

About product delivery

・ About the delivery source of the product
All products will be delivered directly from Japan to your registered address.

・ About delivery area
At the moment, delivery is only in Singapore, Hong Kong and Japan. Delivery areas will be expanded sequentially.

・ About products that cannot be delivered
Some products cannot be delivered due to import regulation status of each country for delivery abroad. Please understand.

・ About delivery method
We mainly use Japan Post International Speed ​​Post (EMS) for delivery outside Japan. In the case of delivery to Japan, we mainly use Yamato Transport.

・ About display of shipping charges
The delivery fee will be displayed on the cart screen at the time of purchase.

・ About the calculation of shipping charges
The calculation method of shipping fee depends on the size and weight of the product, or the delivery method used by our company.

・ About the time to ship the product
We will ship within 14 business days after receiving the order from the customer.
Please note that the arrival date may fluctuate depending on the weather and the situation of the shipping company.

・ About specification of delivery date
Currently, it is not supported by specifying a specific date and time.

・ About response to weekends/holidays
It is not open on weekends/holidays.

・ About the response when the product is returned
If the order is returned according to the customer's reason (such as a mistake in the delivery address), the delivery fee will be borne by the customer.

About tariffs and import tax

* This item applies when it is shipped from Japan to outside Japan.

・ Invoice display
In accordance with the regulations of each country, it is not possible to lower the invoice display price or declare it as a gift. All orders are described and declared as "product".

・ About tax payment
Depending on the type of product, you may be taxed when you arrive at customs. We will check the tax at the customer's responsibility and pay. We are not responsible for any questions related to customs clearance. note that.

・ If the order is not customs clearly
Please order a product that can be customized in advance. We are not responsible for returned or confiscated at the customs of the delivery destination. In addition, the refund is determined by us. ""inquiryPlease use the form. Please select the tab of "Order contents" and describe the contents of the inquiry.

about the order

・ How to contact an order
You can check your order history from My Account> order history. When making inquiries regarding ordersinquiryPlease use the form. Please select the tab of "Order contents" and describe the contents of the inquiry.

・ How to check the shipping status of order
When the order is shipped, a shipping notification email will be sent to the registered e -mail address, and the order status of the order history will be "shipped".

・ About tracking order
The delivery method and tracking number for the order are described in the shipping notification email. When tracking, please use the tracking service of each delivery company.

・ If the product does not arrive
If the product does not arrive, first use the tracking service of the delivery company to confirm the delivery status. If the solution cannot be solved, ""inquiryPlease use the form. Please select the tab of "Order contents" and describe the contents of the inquiry.

・ When a product that is different from the order arrives
「inquiryPlease use the form. Please select the tab of "Order contents" and describe the contents of the inquiry. We will respond individually based on the contents of your inquiry.