Link Nagano is an online shop operated by 82 Link Nagano Co., Ltd., offering products from Nagano Prefecture. Our aim is to share the culture and charm of Nagano Prefecture by providing a wide range of customers with access to products from the region. We hope that through experiencing Nagano-made products, customers can connect with and appreciate the rich cultural heritage and allure of Nagano Prefecture.

LINK NAGANO does not have a store. Instead, all products are sent directly from Japan to maintain the freshness of the product.

Even if you are outside Japan, you can order Nagano prefecture products directly. You can meet rare products that are hard to obtain in your own country.

We are afraid but you can't. Please note that you can order only after registering as a member.

For inquiries related to bulk purchases or wholesale, please use the 'Contact Us' form. Select the 'Regarding Bulk Purchases' tab and provide details of your inquiry. We appreciate your understanding and cooperation.

Please check at my account> order history.

Credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, and PayPal are accepted.

If you purchase products with different temperature zones, refrigeration, and freezer, we will deliver them in different boxes for each temperature zone.

Please change your membership information at account page.

In case you would like to change your email address, please inquiry. Please select the "About Membership Information" tab and write the contents of the change.

Regarding the information of the residence and date of birth, please inquiry. Please select the "About Membership Information" tab and write the correct information.

Please inquiry. Please select the "About the withdrawal procedure" tab.

We are very sorry, but we do not accept changes or cancellations after ordering.

Please note in advance.

Due to the nature of the product, we cannot accept returns and exchanges in principle due to customer's convenience.

We are sorry, but please understand beforehand.

In the unlikely event that the shipped product is different from the ordered item, if it breaks during delivery, or if it is obviously defective, we will accept returns only within 8 days from the day after the receipt.

Sorry to trouble you but please inquiry. Please select the "About Product" tab and describe the reason for your return and the reason.

In addition, if you meet the conditions for returned goods, please take a detailed photo that shows the condition of the product, and a photo of the packaging containing the product if possible.

Shipping fees vary depending on your location, the weight of the package, and the selected shipping method. The exact shipping cost will be displayed during checkout. For more details, please refer to the " Usage Guide ".

For more information, please refer to "User Guide". In the process of delivering the product, you may need to pay taxes and other taxes.

For details on delivery, please refer to " User Guide".

You can add the delivery destination and invoice address separately on the order page. Sorry, customs duties may be charged to the delivery address.

If you do not receive the email, it may be distributed to the spam mail/promotion folder of the email software. If you can't find an email, please "inquiry".